How to get people to use online services (not)

Inland revenue online filing guide (presciently identified as “BS” 09/03) points you to the web-site, which encourages you (as an employer) to register for online PAYE filing. Except that when you follow the instructions it rejects you and the form expires and you can’t do anything except … call the help line (see other blogs on this below)!

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How to get people to use online services (not)

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