How not to deliver customer service and save money

Right first time? Eliminating waste? Try this for logic. I was thinking of moving to the West Country a while ago and the first stage was giving up the office in Teddington where I’d been based for 17 years. I wrote a nice letter to the Council Revs & Bens team, telling them I would be surrendering the lease on March 31st.

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How not to deliver customer service and save money

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